Legal notice

This website is operated by Faienceries de Gien.

For questions about orders, products, shipping, returns, refunds, product safety, privacy, or general customer support, you may contact us using the information below:

E-mail: info@faienceriesdegien.com

Phone: +33 5 57 87 28 03

Business Address: 17 Quai des Chartrons, 33000 Bordeaux, France

Website: faienceriesdegien.com

Customer support is generally available Monday through Friday, from 9:00 a.m. to 5:00 p.m.(CET), excluding public holidays in France.

We aim to respond to customer inquiries within 1-3 business days.

For order-related inquiries, please include your order number, full name, delivery address, and a clear description of your request.